To counter the effects of a disparate and aging infrastructure, Yarra Trams needed to optimize asset repair and replacement decisions. It sought to maintain timely and high-quality service while maximizing the efficiency of its field maintenance resources.

Yarra Trams implemented a comprehensive enterprise asset management solution that captures asset condition data in the field using mobile devices. The data uncovers wear patterns and other insights that shape new maintenance practices and enable engineers to fix or repair higher-risk assets before they fail.

“Our ability to gather and manage asset, fault and condition data to minimize network problems has become the cornerstone of our ability to deliver a consistently high-quality passenger experience.” —Neil Roberts, Director of ICT at Yarra Trams

With IBM enterprise asset management software, Yarra Trams exceeded its 98 percent target by nearly a full percentage point.

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