MRI Software Names Matt Grill Vice President, Global Client Support
CLEVELAND — MRI Software has hired Matt Grill as Vice President, Global Client Support. MRI is a leading developer of innovative real estate management software solutions for the global real estate industry. MRI takes a customer-focused approach to its business and is committed to improving the client experience.
Grill is responsible for the Client Support team, comprised of highly trained and knowledgeable analysts around the globe. His focus will be on expanding client self-service options, including a comprehensive, online knowledge base clients can use to resolve issues 24 hours a day, seven days a week, without having to email or call Global Client Support. His goal is for his team to continually provide timely, accurate resolutions to clients’ needs all the time adding value to their software solution.
Grill has spent the last 11 years in supervisory support roles. His experience includes opening call centers, both domestic and abroad, developing effective structures in support environments and creating employee and client training programs. Most recently, Grill was the Manager, Technical Training & Publications at Sunquest Information Systems. He also managed several Client Support Services teams at the same time.
“Matt’s knowledge of client support best practices, CRM technologies, and training will be invaluable in leading our Client Services organization,” said David Post, Chief Executive Officer at MRI Software. “Having worked with Matt previously, I know his drive, dedication and enthusiasm will make him a tremendous asset to the organization.”
“I am committed to re-invigorating the brand clients associate with MRI Support. My goal is to increase the overall happiness of the client experience and ensure we are a vibrant and effective team for our clients. Having properly trained and knowledgeable Support Analysts is a requirement if we are going to build an industry-leading support center for our clients,” said Grill.
Grill received his undergraduate degree from Thiel College in Pennsylvania.
About MRI Software, LLC.
MRI offers business management software solutions to the global property management and investment industries as well as to corporate real estate managers. As a leading provider of real estate enterprise software applications and hosted solutions, MRI serves the multifamily, commercial, and investment advisor companies, helping them improve their bottom line and maximize their returns on their diverse business portfolios. MRI leverages its more than 38 years in business and develops long-term successful relationships with its clients.MRI currently has more than 4,500 installations on five continents and in 41 countries. For more information, please visit www.mrisoftware.com.
From Training Manager to VP? Really? WOW! Hard to believe that there was nobody who was more qualified than a training manager.
There is no record of a Matt Grill or Matthew Grill graduating from Thiel College – from either an undergraduate college or graduate school.