Tandberg Executive Briefing Centers Implement a New Scheduling Solution from NFS Hospitality
NFS Hospitality, developers of the browser-based Rendezvous suite of room and resource scheduling solutions, recently completed an adaptation of Rendezvous Workspace to meet the needs of Tandberg’s Executive Briefing Center facilities.
With headquarters in both New York and Norway, Tandberg is a leading provider of telepresence, high-definition video conferencing, and mobile video products and services marketed in over 90 countries.
Like many global companies, Tandberg operates Executive Briefing Centers (EBCs), designed to support meetings and presentations with clients and prospects by providing the environment, technology, and support infrastructure to conduct meetings with multiple resources, in many cases on a multi-country basis. Tandberg has EBC six facilities in Europe, Asia, and the Americas.
An important facilitator of such meetings is Video Conferencing and Telepresence technologies. Telepresence T3, the advanced Tandberg telepresence system, available at the Tandberg EBCs, offers a rich, visual collaboration experience, ideal for bringing together important components of a multi-location meeting.
For many years the firm has deployed a highly successful and functional tool for VC management, the Tandberg Management Suite. However, the missing link was the ability to book of all the other components required to effectively create and manage a complex, multi-location meeting: Rooms, resources, documents, and personnel, for example.
In addition, there are thirteen T3 Telepresence rooms located in Europe. The booking of these rooms through Outlook used to be a time-consuming, multi-step process. The challenge for NFS Hospitality was to take Tandberg’s Outlook-based, multi-location scheduling solution and adapt it to fit the EBC booking model, while at the same time considerably enhancing functionality to deliver benefits in key areas, such as the management of meeting agendas and the booking of staff resources required to deliver training and presentation support.
Eva Burnette, Head of Tandberg Executive Briefing Centers, comments: “We were successful in getting the Rendezvous Workspace solution to do what we needed as a specialist user of a scheduling tool. I am delighted to report that the main objectives of the project have now been delivered.”
Rendezvous Workspace enables the EBC Coordinators to book multiple rooms in different locations, check the availability of supporting staff, and create an EBC meeting quickly and efficiently. Most importantly, changes to location, times, and resources can be managed as part of a single, integrated process, rather than having to deal with many disparate systems and processes. Rendezvous Workspace updates Outlook calendars, ensuring staff involved in a meeting are kept fully up to date.
“Not only will time be saved in meeting planning, but we will also be able to secure better utilization of expert staff resources and have the information available to deliver a better service to our consultants and clients,” comments Jo Torkel Lie, Technology Director for the EBC business, based in Oslo, Norway. Rendezvous has been implemented initially at the European EBC facilities and will soon be extended to EBC operations in other regions.
About NFS Hospitality
NFS is an international company with a global client base of over 1,000. NFS offers a wide range of corporate and commercial software solutions to accommodate many business processes across multiple industries, including Legal, Corporate, Education, Healthcare, Conference Centers, Arenas & Stadiums, Museums, Visitor Attractions, Hotels & Restaurants, and Catering Providers. In addition to software, NFS provides business consultancy, training, and integration services, with all products and services supported by a 24/7 global Helpdesk. NFS Hospitality is a Microsoft Certified Partner and an IBM Business Partner.
For more information about NFS Hospitality and the Rendezvous suite of scheduling solutions, please email sales@myrendezvous.net, visit our website at www.myrendezvous.net, or call 917.210.8205.
Media Contact
Natalie Appleton
Head of US Operations, NFS Hospitality
602.441.3525
natalie@nfs-hospitality.com
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