Are You Scared of Enforcing Business Rules Through an IWMS?
Don’t be.
Facility Management and Real Estate professionals are trained to support the needs of the business. They try to fulfill every request that is thrown at them, without asking questions. Top class service delivery is the rule these professionals live by, which is admirable.
However, there is a downside to this mentality. Service delivery in organizations nowadays can be exploited by the individual. Primarily caused by the evolution of the Internet, customers have become more powerful. Your employees got used to ‘customer pampering’ in real life, and they demand the same service levels from your facility / real estate team. This cultural change in employee mentality is a problem for our profession. Service requests have become increasingly unrealistic as employees don’t comply with organizational policies.
Most employees feel that they are entitled to any kind of service without the need to comply with organizational guidelines. As long as your facility / real estate team keeps delivering that service ungoverned by strict business rules, you are up for trouble. Service demand and delivery can’t be matched, but more important you are preparing your facilities and real estate team for a burnout.
Therefore you should help them and use an IWMS to enforce those rules.
Strict enforcing of business rules ensures:
- Increased cost awareness
- Increased cost control
- Reduced human interference
- Increased process transparency
- Alignment of facility /real estate processes to business goals
So,
don’t fear enforcing business rules through an IWMS as it will make the life of your facility / real estate team a lot easier!
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[...] a very important role in setting new policies and procedures. As most IWMS are process based, they enforce desired behavior through work flow, authorization and business [...]