“In a typical IWMS implementation lifecycle, the consultant is involved in system planning, design, and execution. At some point after system ‘go-live,’ the consultant’s role should decrease significantly. Operating procedures and any ‘custom’ features have been documented, and turned over to the business owner. The organization now operates the system in a more or less self-sufficient manner.
Unfortunately, this has not been the experience of many organizations who have implemented IWMS. Many IWMS consultants, whether out of inexperience or by design, deliver systems that ‘lock in’ the organization to that of the consultant. The result is an IWMS that cost much higher than industry norms.
The purpose of this discussion is to share your experiences to help others avoid this increasingly common IWMS implementation pitfall.”
So therefore his question:
What are some signs that your IWMS consultant is not working in your organization’s best interests?
I’d love to hear your opinion about this question.